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A Vicious Cycle |
1166 Queen St, P.O. Box 338 |
New Dundee, Ontario |
N0B 2E0 Canada |
Phone 1-888-524-7921 |
Fax 1-866-945-9257 |
We do check our e-mail countless times every day so if you don't get a response right away, don't sweat!
We're here, we may be tied up with another valuable customer just like you.
We also do periodically require sleep so please be patient. We respond to every legitimate e-mail!
For more information about A Vicious Cycle email info@aviciouscycle.ca
For our products, and Tech Support please e-mail tech@aviciouscycle.ca
For Custom Orders or Order Inquiries email us at orders@aviciouscycle.ca
or call 1-888-524-7921.
For our products, and Tech Support please e-mail tech@aviciouscycle.ca
For Custom Orders or Order Inquiries email us at orders@aviciouscycle.ca
or call 1-888-524-7921.
A Vicious Cycle Policies
Returns |
| All returns must be pre-approved through us prior to return. Returns must have a Return Authorization (RA) number written on the box and a signed copy inside the box. RA is void if product is not returned within 15 days of RA being issued. No returns after 30 days of purchase. Products must be returned in new condition and in the original box (never been used). Credit cannot be issued if product is missing instructions, the box, any hardware, and/or is damaged in any way ( Please ship everything back to us insured ). Returns are subject to a 20% restocking charge. Shipping is non-refundable. Customer is responsible for return shipping costs. |
Shipping |
| Shipping is by Canada Post unless other arrangements have been made prior to the sale. Customers must inspect the product(s) at the time of delivery for damage prior to signing for it. If damage has occurred please refuse the product and call us so that we may ship out a replacement ASAP. If there is a broken part please call us with the part number and we will have a replacement part shipped to you ASAP. Once an order has been shipped it can not be canceled. International shipping fees will be quoted on an individual basis depending on destination. We do our best to ship items in a timely manner, but occasion it may take several day from the time you order to the time we can ship. Vacations, Statutory holidays, items temporarily out of stock, etc. are out of our control. Please be understanding. |
Privacy/Security |
| Protecting your information is a priority. We use Secure Sockets Layer (SSL) technology to protect the security of your online information. When you pay and provide your credit card number, SSL encrypts all personal information including your account number, name and address. With this encryption only WE have the ability to decode your information. We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |